22.07.2014 // It's time to reward loyalty - Blog - Pine Beach Pakostane



It's time to reward loyalty

Not many resorts, camps and hotels have more than 50% of returning guests. Well, Pine Beach resort does. This unique, nature oriented concept has more and more fans each year so making your reservation on time became crucial if you want to spend your summer vacation with us, especially if you want to come in peak season.

It's time to reward loyalty

After renovating and improving facilities such as bathrooms, huts and new activities, which led to increased guest satisfaction, we decided it is time to reward your loyalty. So, as Pine Beach brand name is being used since summer season 2011 when rebranding was done, Loyalty program is based on number of direct bookings from 2011 forward. Direct booking means reservation was made through one of official Pine Beach communication channels – phone, email or online booking. If you are an agency guest, you are probably wondering why your reservation is not part of Pine Beach Loyalty program. Don't worry, you are not excluded :) Well, in order to respect business relations with agencies and their relationship with guests who decide to make their reservation trough agency, we believe agencies provide you their own loyalty programs. But let's go back to Pine Beach Loyalty Program.

We have 4 categories and Loyalty levels – Welcome!, Pine Beach Friend, Pine Beach Story Teller and Pine Beach Ambassador. As you can see, categories are based on number of direct bookings from 2011 forward. Within each category, there are loyalty gifts and special offers & benefits. It is important to say that special offers and benefits are cumulative meaning that Pine Beach Friend category includes all the benefits from Welcome category and Pine Beach Story Teller category includes all the benefits from Friend level. The same is for Ambassador category which includes all special offers and benefits from Story Teller category.

What guests like the most is the possibility to book next year's vacation at this year's prices in the hut they choose or stay in a Sea side bungalow in June or September without extra charge. Our Ambassadors get extra -5% overall discount, they can choose hut number they want and don't need to pay in advance.
Pssst! And everybody gets great Welcome package with pine seeds, soil and a small pot so you can plant your own pine tree and watch it grow. Watch the video on our Facebook fan page: https://www.facebook.com/PineBeachPakostane.
Isn't it great to be a part of Pine Beach Loyalty program?  :)

Pine Beach Team